Why Does Alexa Keep Freezing? How To Fix It

If your Amazon Echo is freezing and not responding, you’re not alone. This is a common issue that many users experience at one point or another.

Alexa is likely freezing due to connectivity issues. If Alexa struggles to establish a strong Wi-Fi or Bluetooth connection, it may freeze when responding. This problem is usually easily solved by restarting your devices.

In this article, I will discuss the possible causes of this problem and how to fix it. Keep reading for more information!

Amazon Alexa Echo Dot 3rd Generation

1. Alexa Freezes Due to a Poor Internet Connection

If Alexa isn’t connected to the internet, it won’t be able to respond to your commands. To find out if this is the problem, try opening the Alexa app on your phone. If you can see a spinning circle, then Alexa is having trouble connecting to the internet.

It could be that Alexa has disconnected from the internet, or it could indicate that there is an issue with your Wi-Fi. Try using Alexa on your phone using mobile data to see if the voice assistant responds.

How To Fix Alexa’s Internet Connectivity Issues

Here are a few tips that will help you solve any connectivity issues with your echo and your Wi-Fi router:

  • Make sure your devices are close enough to the router. The closer they are, the stronger the connection will be.
  • Check to see if there’s any interference from other devices. Try turning them off to see if that fixes the issue.
  • Restart your router and Echo device by unplugging them both for 30 seconds and plugging them back in.
  • Run a diagnostic with your internet service provider to see if there are any broader connection issues.
Asus Router

2. Alexa Freezes Due to Bluetooth Connectivity Issues

Alexa is a voice assistant that can be used to run your smart home technologies. It’s essential to understand that many of these appliances are managed through Bluetooth.

If, for some reason, Alexa or your smart items aren’t connecting via Bluetooth, the connection issues can lead to the voice assistant freezing when trying to execute commands.

How To Fix This

There are a few steps you can take to make sure your bluetooth connection is working properly:

  • Make sure your Echo and devices are discoverable. If one of them isn’t, you’ll be able to pinpoint the issue and turn the discoverability back on.
  • Turn off any other Bluetooth devices that may be interfering with the Echo.
  • Restart your Echo and connected devices by disconnecting them for 30 seconds and reconnecting them.
Bluetooth symbol

3. Alexa Freezes When Amazon’s Servers Are Down

Alexa is part of the Amazon family of products, which means there is robust technology behind the voice assistant. Still, problems can happen, and if the servers go down, it can mean your Alexa will not be able to work properly.

Sometimes Alexa may be partially down, which means you can still use various skills. In contrast, others may freeze or not function properly. Unfortunately, there is little you can do about this other than wait for the issues at Amazon to be resolved, which typically won’t be too long of a wait.

How To Fix This

Here is what you should do if you think Alexa’s servers might be down:

  • Check the internet for the Alexa server status page. If there is an outage, it will be listed on the page.
  • If you’re having problems with a specific skill, try uninstalling and reinstalling the skill.
  • Reboot your Echo by disconnecting it for 30 seconds and plugging it back in.

4. Alexa Is Too Far Away

If your Echo is too far away from the devices you’re trying to control, it may not be able to connect properly. This can happen if you have a large home, or a house with many rooms.

Connecting to the internet is the most important thing for Alexa to function correctly. If your Alexa tech is too far away from the router, it may struggle to get a secure connection, which can affect its functionality.

How To Fix This

These are a few tips that might help if your Alexa is freezing due to being too far away from the router:

  • Move your Echo and connected devices closer together.
  • Try disabling Bluetooth on your Echo and connecting only through Wi-Fi.
  • Use an extender to increase the reach of your Wi-Fi from your router.
Amazon Echo Plus smart Home device

5. Alexa’s Firmware Is Outdated

Alexa is a piece of technology that is continuously improving. Amazon is constantly updating the firmware to make it better. Unfortunately, this can sometimes lead to older devices developing compatibility issues with the new firmware.

This tends to be more common with early versions of Echo products and can easily be fixed by downloading the latest firmware update from Amazon. Your Alexa is likely set up to do this automatically, which will save you the hassle.

However, if your Alexa has been deactivated for a long time, it may be running on a version of the software that is no longer supported. Thankfully, it’s a quick fix to get the voice assistant back up and running.

How To Fix This

Here is what you should do if your Alexa’s firmware is outdated:

  • Make sure your Echo and devices are running the latest firmware version.
  • Check for updates on Amazon’s website.
  • If an update is available, download and install it on your Echo and connected devices.

What To Do if Your Alexa is Still Freezing

If you’ve tried everything mentioned above and Alexa is still freezing, and you can’t figure out why there are some other things to try. Like all technology, issues with Alexa can occur for seemingly no reason. This is true whether you have an Echo, an Echo Dot, or simply use Alexa on your phone.

Here are some steps you can take if you have tried the above fixes and your Alexa is still freezing:

  • Reduce the Wi-Fi congestion on your network. If you have low internet speeds and too many things trying to connect, it can cause issues for things like Alexa, which may freeze while trying to operate.
  • Check your internet service plan. If you’re subscribed to a data cap plan and go over your monthly limit, your service may be throttled, which will affect devices like Alexa.
  • Try a factory reset of your Echo devices. This will restore all of your Alexa’s settings to how they were when you first got it. By doing this, you essentially have a clean slate and can set up your Alexa device again. It may solve the issue of freezing.
  • Contact Amazon support for help. If you’ve tried all of the above and are still experiencing problems, you should reach out to Amazon for help solving the problem.
Echo Dot Top


While Alexa can be a bit temperamental at times, she works flawlessly most of the time. If you’re having problems with your device, try some of the above solutions to get it up and running again.

If none of these solutions work for you, Amazon support is always available to help troubleshoot the issue.


I'm Rob, the founder of theonetechstop.com. I’m a Marine Corps vet with a master’s degree in Information Systems and have been working in the technology field for over a decade.

Recent Posts